Frequently Asked Questions

Everything you need to know about your Kalpa experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Yes, Kalpa ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Are your products sustainably sourced?

At Kalpa, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure high quality with minimal environmental impact.

How do I make changes to an existing order?

To ensure fast delivery, we process orders quickly. Please email our support team within 1 hour of placing your order if you need to update your shipping address or items.